Will I get my balance back if I self-exclude?

Yes. Before self-exclusion is activated, you will have the opportunity to withdraw your remaining balance. Once the withdrawal is processed, your account will be closed.

Can I increase my deposit limit after lowering it?

Yes, but any request to increase your limit takes 24 hours to take effect. This delay is intentional — to help you avoid making decisions in the heat of the moment.

What's the difference between a cooling-off period and self-exclusion?

A cooling-off period is a temporary break — from 1 day to 6 weeks. Your account reactivates automatically once the period ends. Self-exclusion is long-term — a minimum of 6 months, and even after it ends, you'll need to submit a request to regain access.

How can I help someone I know who is struggling?

Listen without judgment and show empathy. Share the link to alpha123's support page. Be direct about your concerns. Recommend professional help if needed.

Does alpha123 prevent minors from registering?

Yes. Date of birth is verified at registration and age is confirmed through the KYC process. Users under 18 are not permitted to open an account. Any suspicious accounts are closed immediately.

alpha123 | Responsible Gaming — Play Safe and Stay in Control

What Is Responsible Gaming

Responsible gaming means enjoying gaming while staying fully in control. alpha123 believes that gaming should be a fun experience for every member — not a source of stress or harm.

Responsible gaming rests on three core principles. First, financial awareness — deciding in advance how much you can afford to lose. Second, time awareness — setting a limit on how long you play. Third, mental well-being — playing only for enjoyment, not to escape pressure or frustration.

At alpha123, responsible gaming isn't just a slogan — it's the foundation of our platform. We've built tools that help you set your own limits and stick to them. Whenever gaming starts to feel like too much, we make it easy to reach out for support.

Keep in Mind: There are no guarantees in gambling. Chasing losses by placing bigger bets is one of the most dangerous habits you can develop. Every game outcome is entirely random.

Warning Signs

Gaming addiction can creep up gradually and often goes unnoticed. Watch out for these warning signs:

Chasing losses to win back money you've lost ("chasing losses")

Can't stop thinking about gaming — it's always on your mind

Hiding your gaming from family or friends

Skipping meals, sleep, or work to spend more time gaming

Betting more but feeling less excited — always needing to raise the stakes

Feeling restless, irritable, or down when you stop gaming

Accumulated debt or financial hardship due to gaming

Gaming to escape stress or loneliness

If you notice one or more of the signs above in yourself, it may be a warning sign of a problem. With alpha123, Contact Us Or use the protection tools below.

Protection Tools

Alpha123 provides a range of effective tools to support responsible gaming. You can activate any of them at any time from your account settings:

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Decreases take effect immediately; increases require a 24-hour waiting period.

Session Time Limit

Set a time limit for each gaming session before you start. You'll get an automatic alert when your time is up.

Cooling-Off Period

Take a temporary break from 1 day to 6 weeks. You won't be able to log in to your account during this time.

Reality Check

Periodic pop-ups will appear to remind you how long you've been playing and how much you've lost.

Self-Exclusion

Lock your account for 6 months to 5 years, or permanently. No promotional messages will be sent during this period.

Loss Limit

Set a maximum daily or weekly loss limit. Once you reach it, no further bets can be placed for that day.

To activate a tool: Go to Account Settings → Responsible Gaming section. For any assistance, Help CenterContact us at.

Self-Assessment

Ask yourself the following questions. Answering honestly is what matters most:

Budget Planning

The most effective way to game responsibly is to set a fixed budget for gaming — money you can afford to lose without it affecting your everyday life.

Budgeting Steps:

1

Calculate Your Monthly Income and Expenses

Look at what's left after rent, food, transport, and bills — that's your actual disposable income.

2

Keep a Separate Entertainment Budget

Set aside a portion of your disposable income for entertainment — movies, dining out, gaming, and all the rest.

3

Set Your Gaming Budget

Set aside a portion of your entertainment budget for gaming. It's best to keep this under 5% of your total income.

4

Set Limits on alpha123

Add that amount to alpha123's deposit limit tool — this way, you won't be able to spend more than you've planned.

5

Review Once a Month

Review your gaming log and calculate how much you've spent. Adjust next month's budget accordingly if needed.

Self-Exclusion Process

If you feel gaming is having a negative impact on your life, Self-Exclusion is an effective step to take. To self-exclude on alpha123:

Go to Account Settings and open the "Responsible Gaming" section.
Select the "Self-Exclusion" option.
Choose your preferred duration: 6 months, 1 year, 2 years, 5 years, or permanently.
Provide a reason (optional) and confirm.
A confirmation will be sent to your email.

Important: During your self-exclusion period, alpha123 will not reactivate your account. Once the period ends, you will be asked to wait 24 hours before resuming — giving you time to reconsider your decision.

Family Protection

Alpha123 prioritizes the safety of your family. Minors are strictly prohibited from creating accounts or playing. As a family, there are steps you can take:

Device Controls: Enable parental controls on devices used by family members.
Keep your password private: Never share your alpha123 account password with anyone.
Log Out: Always log out on shared devices.
Have an open conversation: Talk to your family about responsible gaming.
If You're Concerned, Let Us Know: If you suspect a minor is playing, please notify us at support@alpha123.wine.

Where to Find Help

Dealing with a gaming problem alone can be tough. Reaching out for help takes courage — and alpha123 is here for you:

Live Chat: Help Center Chat with us 24/7 from the page.
Email: support@alpha123.wine — reach out to us in confidence.
Account Settings: Log in to activate protection tools.

The alpha123 support team will listen without judgment and help you take the right steps. All conversations are completely confidential.

Alpha123Responsible Gaming at — Keep It Fun, Keep It in Control

Core Principles of Responsible Gaming

Play for Fun

Stay Within Your Budget

Set Time Limits

Use Protection Tools

Prioritize Family & Friends

Don't Hesitate to Ask for Help