Alpha123's Terms and Conditions — A Complete Guide for Members

These Terms and Conditions ("Terms") form a legally binding agreement between alpha123 ("Platform", "we", "us") and the user of the Platform ("Member", "you"). alpha123 is an online gaming platform delivering world-class gaming services to users in Bangladesh.

Definitions of key terms used throughout this document:

• Account: Your registered personal profile on alpha123.
• Balance: The total balance in your account, with your real money and bonus funds displayed separately.
• Wagering: Placing a specified amount in wagers using bonus funds.
• KYC (Know Your Customer): Identity verification process.
• RTP (Return to Player): The game's return-to-player rate.

To become a member of alpha123, you must meet the following requirements:

• You must be at least 18 years old. Minors are strictly prohibited from using the platform.
• You must provide accurate and truthful information at the time of registration. Providing false information may result in account closure.
• Each individual may hold and operate only one account.
• Running multiple accounts from a single device within the same household is strictly prohibited.
• Registration from restricted countries or regions is not permitted.

Identity Verification (KYC)

For security purposes, alpha123 may verify a member's identity at any time. The following documents may be requested during verification:

• National ID (NID) or Passport
• Proof of address (utility bill or bank statement)
• Proof of Payment Method

Withdrawals may be restricted until KYC verification is complete. This is done to protect your account.

You are responsible for the security of your alpha123 account. Please follow the guidelines below:

• Keep your password strong and never share it with anyone.
• Alpha123 will not be held liable if login credentials are shared with a third party.
• If you notice any unusual activity on your account, contact support immediately.
• Transferring or selling your account to another person is strictly prohibited.
• Inactive accounts (no transactions for 12 months) may be subject to an inactivity fee.

Dual Account Policy

Multiple accounts are strictly prohibited on alpha123. If a member is found to have more than one account, all accounts will be closed and any accumulated balance may be forfeited.

Deposit Rules

• Minimum deposit: ৳200
• Maximum single deposit: ৳1,00,000
• Accepted payment methods: Mobile Pay, Nagad, Rocket, Bank Transfer
• Deposits are usually instant. Bank transfers may take 1–3 business days.
• Deposits must be made from your own payment account only.

Withdrawal Rules

• Minimum withdrawal: ৳500
• Maximum daily withdrawal: varies by VIP level
• Withdrawals are processed within 24 hours.
• Withdrawals may be delayed if KYC verification is incomplete
• Bonus balance cannot be withdrawn directly

Alpha123 offers a variety of bonuses and promotions. Each bonus comes with specific terms and conditions that must be read carefully.

General Bonus Terms

• Each bonus comes with a wagering requirement (typically 15x–35x) that must be met before withdrawal.
• Bonus balance cannot be withdrawn before the wagering requirements are met.
• Bonuses have an expiry date — any unused bonus balance will be forfeited once the validity period ends.
• You cannot claim a new bonus while one is already active (cashback excluded).
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

Wagering Contribution Rates

Alpha123 reserves the right to modify, suspend, or cancel any bonus offer at any time. Members will be notified of major changes via email or in-app notification.

All games on alpha123 are provided by licensed third-party providers. Every game uses Random Number Generator (RNG) technology to ensure results are entirely random and fair.

• Game outcomes are not predetermined — every spin or hand is determined independently.
• If an incomplete round is voided due to a technical issue or server outage, the wagered amount will be refunded.
• Game rules are set by the provider, and alpha123 is bound by those rules.
• The maximum win limit (Max Win) varies by game and is listed on each game's information page.
• While playing with a bonus, the maximum bet limit is ৳500 per round (slots).

The following activities are strictly prohibited on alpha123 and may result in penalties:

• Multiple Accounts: Holding or operating multiple accounts under the same identity.
• Bonus Abuse: Exploiting system vulnerabilities to claim bonuses.
• Fraud: Attempting to influence game outcomes through software or any other means.
• Money Laundering: Using the platform for money laundering purposes.
• Account Sharing: Sharing your login credentials or allowing others to access your account.
• False Information: Providing false information during registration or KYC.
• Chargeback Fraud: Filing a chargeback after making a deposit.

Alpha123 firmly believes gaming should be a source of entertainment, not stress or financial hardship. That's why we always keep the following tools available to our members:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily exclude yourself from the platform for a set period.
• Cooldown Period: Take a break ranging from 24 hours up to 30 days.
• Reality Check: Get periodic reminders to help you stay in control of your play.
• Spend Tracker: View a breakdown of your total spending.

If you feel that gaming is negatively affecting your life, please visit our Responsible Play Read the page and get in touch with our support team.

Alpha123 reserves the right to suspend or close an account under the following circumstances:

• In the Event of a Terms Violation
• If fraudulent or dishonest activity is detected
• In the Event of KYC Verification Failure
• If a security risk is identified
• For Legal Reasons

Members may close their account at any time. Any remaining balance will be refunded (excluding bonus balance). Account closure requests must be submitted to the support team.

Alpha123 accepts no liability for the following:

• For game or transaction losses caused by internet disconnection
• For issues caused by the member's own device or software
• For delays caused by third-party payment providers
• In cases of unauthorized account access (where the member has shared their password voluntarily)
• For temporary service interruptions caused by unexpected technical issues

Alpha123 strives to maintain the highest possible uptime. However, the service may be temporarily unavailable during maintenance or urgent updates. Members will be notified in advance of any planned downtime.

If you have a dispute or complaint, please follow the steps below:

1. Step One: Reach out to our support team via live chat or email. Most issues are resolved within 24 hours.
2. Step Two: If the issue remains unresolved through support, please submit a formal complaint form. A response will be provided within 5 business days.
3. Step Three: If a dispute cannot be resolved internally, it may be escalated to international arbitration. alpha123 will cooperate fully throughout this process.

Alpha123 reserves the right to update these Terms and Conditions at any time. When changes are made:

• Members will be notified by email or in-app notification before any significant changes take effect.
• The effective date of any changes will be updated on this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, please contact support to close your account.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.