Data security

Alpha123's Privacy Policy — Your data is safe with us

Alpha123 believes your personal data belongs to you. This page clearly outlines what information we hold, why we hold it, and how we keep it secure. Give it a read — and if you have questions, feel free to ask.

Last Updated: January 2026
Our commitment
Data protection with SSL encryption
No sale of data to third parties
Cookie controls are in your hands
Right to Erasure
Regular security audits
Compliant with international data protection standards
Option to opt out of marketing emails

How We Protect Your Privacy

Key pillars of alpha123's data protection policy at a glance

End-to-end encryption

All your data is protected with 256-bit SSL/TLS encryption. From transactions to personal messages — everything travels through encrypted channels, keeping it unreadable to anyone in between.

Secure Data Storage

Your data is stored on internationally certified secure servers, protected at both the physical and digital level. Regular backups and audits are conducted.

Access Control

Only authorized personnel can access data on a need-to-know basis. Every access is logged and reviewed regularly. Strict policies are enforced to prevent internal data leaks.

Cookie Transparency

We clearly disclose which cookies we use. You can disable all non-essential cookies at any time, and your cookie preferences can be updated whenever you like.

In Your Control

You have the right to view, correct, or delete your personal data. You can opt out of marketing communications at any time. Deleting your account will remove all associated personal data.

International Standards

Alpha123's Privacy Policy is built in accordance with international data protection standards and is regularly verified through third-party audits.

In brief: alpha123 never sells your personal data. Your information is used solely to operate and improve our services. You can request to view, correct, or delete your data at any time.

Introduction

Alpha123 ("we", "us", "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how alpha123 collects, uses, stores, and protects your personal information.

By using alpha123's website, mobile app, or any of our services, you are considered to have agreed to this Policy. We recommend reading it before you start using the platform.

This policy covers the following:

  • What Information We Collect
  • Why this information is needed
  • How Your Information Is Used & Protected
  • What Are Your Rights
Language preferences: This policy has been written in Bengali for your convenience. In the event of any discrepancy between the English and Bengali versions, the English version shall take precedence.

What information we collect

Alpha123 collects the following types of information:

A) Information you provide directly

  • Registration details: Name, mobile number, email, date of birth
  • Identity Verification Information: NID number, passport, proof of address
  • Payment information: Mobile Pay/Nagad number, bank account details
  • Contact Information: Messages and complaints submitted to support

B) Automatically collected information

  • Device Information: Device model, operating system, browser
  • Network information: IP address, internet connection type
  • Usage Data: Page visits, session duration, click patterns
  • Gaming Data: Game history, bet amounts, win/loss records
  • Cookie data: Preferences & Session Data
Data type How we collect information Required?
Mobile number Registration form Yes
NID Information KYC Process For large withdrawals
Payment Information At the time of transaction Yes
IP address Automatic Automatic
Gaming history Platform logs Automatic

Why we collect your information

Alpha123 only collects your information for specific, legitimate purposes. We don't ask for anything we don't need. The main reasons we collect data are:

  • Account management: To create and keep your account secure
  • Identity Verification: To prevent fraud and misuse
  • Payment processing: To process deposits and withdrawals securely
  • Service improvement: To improve your experience
  • Customer Support: To resolve issues quickly
  • Legal obligations: To comply with AML and KYC regulations
  • Security: To detect fraud and unusual activity
  • Relevant Offers: To show you relevant promotions based on your preferences (subject to your consent)

How your information is used

Alpha123 uses your information only for the specific purposes it was collected for — nothing more:

  • Account login and session management
  • Transaction verification and processing
  • Monitoring for suspicious activity
  • Personalized game recommendations
  • Sending promotions and bonus offers (opt-out available)
  • Diagnosing and resolving technical issues
  • Regular security report generation
Please note: alpha123 never sells or rents your personal information to advertisers. To stop marketing emails, click "Unsubscribe" at the bottom of any email we send.

Data Sharing Policy

Alpha123 shares your information with third parties only in the following circumstances:

Service Provider Partners

Payment gateways, KYC verification providers, and IT service providers are granted limited access to data solely for operational purposes. All such partners are bound by strict confidentiality agreements and may not use your data beyond the purposes authorized by alpha123.

Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a law enforcement authority. This forms part of our legal obligations.

Business transfers

In the event of an ownership change or merger, your data may be transferred to the new owner. You will be notified in advance if this occurs.

To be clear: Your mobile number, bank details, or NID are never shared with any third party for advertising purposes.

Cookie Policy

Alpha123 uses cookies on its website and app. Cookies are small text files stored on your device.

Types of cookies we use

Cookie types Purpose Can it be turned off?
Essential cookies Login session, security No (essential)
Functional Cookies Remembers your language & theme preferences Yes
Analytics Cookies Site usage analytics Yes
Marketing Cookies Showing relevant advertisements Yes

To change your cookie settings, go to your browser settings. Please note that disabling essential cookies may cause some parts of the platform to not function properly.

Data Retention Period

Alpha123 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Account Information: For the duration of active account + 5 years after closure (as required by law)
  • Transaction records: 7 years (as required by financial regulations)
  • Gaming History: 3 years
  • Customer support messages: 2 years
  • Log files: 1 year
  • Marketing consent: Until consent is withdrawn

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Your Rights

You have several important rights regarding your personal information held by alpha123:

Right to Access

You may request details of what personal information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may request that your data be deleted.

Right to Restrict Processing

You may request that the use of your data be restricted for specific reasons.

Data Portability

The right to download your data or transfer it to another service.

Right to Opt Out of Marketing

You can opt out of marketing communications at any time.

To exercise these rights Help center Visit the page or email support@alpha123.wine. All requests will be responded to within 30 days of receipt.

Third-Party Services

Alpha123 works with various third-party service providers to operate the platform. These providers follow their own privacy policies:

  • Payment Gateway: Mobile Pay, Nagad, Rocket, Bank — only the information necessary to process your transaction is shared
  • Game Providers: Game session data is shared with providers, but never your personal identity information
  • KYC Services: Specific document details are submitted for identity verification purposes
  • Analytics services: Anonymized data is used to analyze usage patterns

We have data processing agreements in place with all third-party service providers. They operate strictly under alpha123's instructions and may not use your data for their own purposes.

Children's Privacy

Alpha123 is not intended for anyone under 18. We do not knowingly collect personal information from minors.

If we are notified that a minor's information has been collected inadvertently, we will delete that information immediately and close the account.

For parents: If you suspect your child is using alpha123, please contact us at support@alpha123.wine and we will act promptly.

Policy updates

Alpha123 may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of this page will be revised accordingly
  • You will be notified of any significant changes via email or in-app notification in advance
  • Continued use of the platform after any changes will be considered acceptance of the updated policy
  • If you do not agree to the updated policy, you may request to close your account

We recommend revisiting this page every few months, especially if you use alpha123 regularly.

Contact

For any privacy-related questions, requests, or complaints, please contact us through the following:

  • Email: support@alpha123.wine
  • Live Chat: Help center Go to the page and start a chat
  • Response time: Typically within 24–48 hours

When submitting a request to delete or correct your data, please use your registered email or mobile number so we can verify your identity quickly.

Privacy FAQs

What members ask most

No, alpha123 never sells your personal information to third parties. Your mobile number, email, and financial details are used solely for operating the service.

Yes, you have the right. Email us at support@alpha123.wine or submit a request via live chat. We will provide a full summary of your data within 30 days.

Partially. Financial transaction records are required by law to be retained for up to 7 years. However, personal identity details, contact information, and gaming preferences are deleted once your account is closed.

Click the "Unsubscribe" link at the bottom of any marketing email. Alternatively, update your notification preferences in your account settings. You can also submit a request via live chat.

In some cases, data may be transferred to international servers due to server location or service provider requirements. When this occurs, appropriate agreements are in place to ensure compliance with international data protection standards.

Join a platform you can trust

Your data is secure, your transactions are safe, and your gaming experience is reliable at alpha123. Register today and play with complete peace of mind.

SSL secured Your data is never sold 24/7 support Encrypted
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